Complaints policy
Of course, something may not go exactly as planned.
We do everything we can to help you as well as possible and find a solution together.
Do you have a complaint about a product or our service?
Let us know by sending an email to info@maesy.nl.
We always handle your message personally and usually respond within a few days. Together, we’ll look for a solution that you’ll genuinely be happy with.
Unfortunately, are you unable to resolve the issue with us?
Then you can submit your dispute for mediation through Stichting WebwinkelKeur.
They are ready to provide independent assistance.